General Information, Terms, Conditions and Disclosures

The following information is intended to provide you with “general” guidelines and assist you in preparing your custom information. For more details on specific questions call 1-406-285-3099.

1. Artwork: We require clean, sharp black and white artwork for reproduction of custom logos, unless specifically noted. Letterheads, yellow page advertisements or photo copies are not generally accepted to provide acceptable printing results. Artwork can be sent by e-mail to:

cuepen@aol.com

If the customer cannot supply camera ready art, our In-house Art Department will prepare most logos from customer’s copy for a flat charge of $30.00 per logo net. Complex art is subject to a quote.

2. Set-up Charges: There is a one time charge of $35 for camera ready artwork. Generally, the manufacturer maintains files for a maximum of 24 months. Reorders placed after the 24 month period will require a new set-up charge.

Note: All pricing is subject to change without notice.

3. Imprint Colors: Standard imprint color is black. If a specific PMS color match is required, contact us for additional charges if applicable.

4. Imprinting: Unless specifically quoted all pricing includes single color only printed in a single location.

5. Production Time: All production times listed are “approximate” and cannot be guaranteed due to variations depending on seasonal changes. Times quoted are actual “working days” (Monday through Friday, excluding holidays). Please allow additional time for orders to reach us, plus 1-3 days for processing, time for orders to reach the factory and 3-5 days for delivery by UPS ground. For “Special Event Dated” orders, see item #8 in this general information page.

6. Proofs: Paper proofs of the proposed imprint copy can be provided on each item upon request.

7. Orders: All orders must be prepaid. We accept Visa, MasterCard, American Express, PayPal, Company Check, Cashier’s Check, Money Order, or wire transfers.

8. Special “Event” Dated Orders: Do not “assume” that a specific date can be met if the item ordered is for a special event and would be worthless if delivered after that date. Each case must be specifically authorized.

9. Under-run or Over-runs: Due to the very nature of automated high-speed production equipment and methods it is not possible to guarantee exact quantities. It is industry standard practice to allow for an under or over run of 5% on specialty pens. Some pens even run as much as 30% over run in higher quantities. Invoices will reflect the actual quantity shipped.

WARNING: CuePen.com is governed under Federal Copyright Laws. Reproduction rights are not granted without express written permission from a corporate officer of CuePen.com.
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